Citi Dividends World Mastercard Review
August 26th, 2008 AdminWe first applied for and received our Citi Dividends World Mastercard card more than 6 years ago. At the time we applied it was the Citi Diamond Preferred card, but it has since been upgraded. Since owning the rewards credit card we’ve had excellent customer service and received several hundred dollars back on our purchases.
One of the most memorable customer service experiences we’ve had with this card was right before we got married. My fiancé and I had made arrangements to stay a beautiful Bed and Breakfast (or so we thought from the online advertisements). They required a credit card number to secure the reservation so we gave them our info and got everything taken care of. Two days before we were supposed to stay there we decided to go and check it out in person just to see what it was like. When we arrived the place was a disaster; peeling paint, stained carpet, everything a mess. Long story short we canceled our reservation but the practitioner still charged our card for the full stay even though we never stayed there. After two phone calls to Citi they promised to take care of everything. Sure enough within a few weeks we received a call saying that our account had been credited for the full amount and everything had been resolved.
Matt S.