Citi Credit Card Reviews
Choosing the right credit card lender can make all the difference in the world. Instead of being stuck with a credit card that comes with outrageous fees and horrible customer service, you can actually go with a good quality credit card lender.
Just because a credit card company is big, doesn’t mean that it is the best. In fact, large credit card companies tend to have a weaker customer service department and higher fees. Let’s take a closer look at the ratings that Citibank gets for its credit card department.
When it comes to customer service, the average rating for Citi is only two stars out of five. This could possibly be due to the fact that Citi handles millions of credit card accounts each year. Perhaps they are too bogged down with their current accounts that they can’t quite keep up with the possibility of improving their customer service department. Customers, in general, have been frustrated with the fact that their calls and complaints aren’t handled in a timely or professional manner.
Citi scored slightly better when it came to the Rates and Charges category. Customers were generally more satisfied with Citi’s rates and fees. That is saying quite a lot because customers aren’t usually pleased with this category. However, Citi got three stars out of five.
Overall, customers ranked Citi with only two stars out of five. Although they were more satisfied with Citi’s rates and fees, the customer service department ruined the opinion of customers around the country.
Don’t get me wrong, Citi does have some great benefits. Perhaps if every customer used their credit card the way credit cards were meant to be used, all consumers would be satisfied with their credit card company. But, these are some important things to keep in mind if you are considering a credit card from Citi.
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